With professionals dedicated to technical coordination and incident resolution, we continuously monitor both existing and new cases through a dedicated platform, ensuring that they are managed according to assigned priorities and acting as a single technical point of contact for the customer.

We work closely with our customers, focusing on their specific use of the products. When necessary, we perform detailed analyses and customize configurations or system setups.
We proactively monitor customer needs and provide recommendations for possible product or workflow optimizations, developing custom solutions when required.
We offer a single point of contact with dedicated web access, allowing customers to create, check, and update their support requests, and to track their progress in real time.

All tickets are indexed, enabling us to generate detailed performance reports and maintain constant quality control over our support activities.
Our extensive knowledge of installed products and versions, along with customer and manufacturing specific information from project conception to final delivery, is a key factor in ensuring customer success.

Important notice: Starting from November 2026, access to the Zendesk portal and the creation of new support tickets will require the use of two-factor authentication (2FA). This enhancement has been introduced to strengthen access security and better protect the information managed through the platform.